Information We Collect

When you use our website or sign up for our front-end development courses, we collect certain information. Some of it you give us directly, and some we gather automatically through your interactions with our site.

Information You Provide Directly

• Your name, email address, and phone number when you register for courses or contact us
• Billing details and payment information when you enrol in paid programmes
• Educational background and professional experience you share in your learner profile
• Course feedback, forum posts, and assignment submissions
• Communication preferences and marketing consent choices

Information Collected Automatically

Like most websites, we automatically collect technical information when you visit jyantrix.com. This includes your IP address, browser type, device information, and pages you view. We use cookies and similar technologies to remember your preferences and understand how people use our site.

How We Use Your Information

We're not in the business of selling your data. Everything we collect serves a specific purpose related to running our educational programmes and improving our services.

1. Delivering our courses and managing your enrolment, including sending course materials and assignment feedback
2. Processing payments and maintaining financial records as required by UK law
3. Communicating with you about your courses, schedule changes, or technical issues
4. Improving our website and learning platform based on how students actually use them
5. Sending you relevant information about new courses or programme updates if you've agreed to receive them
6. Responding to your questions and providing customer support
7. Protecting against fraud and maintaining the security of our systems

Sharing Your Information

We don't sell or rent your personal information to third parties. But we do share it in limited circumstances with trusted partners who help us run our business.

Service Providers

We work with carefully selected companies that provide essential services for our operations. These include payment processors, email service providers, and our learning management system host. All of these partners are contractually required to protect your data and only use it for the specific services they provide to us.

Legal Requirements

Sometimes we're legally obligated to share information. This might happen if we receive a valid court order, need to comply with tax regulations, or have to respond to other legitimate legal requests. We'll only share what's legally required in these situations.

Business Transfers

If Jyantrix is involved in a merger, acquisition, or sale of assets, your information might be transferred as part of that transaction. We'd notify you before your data is transferred and becomes subject to a different privacy policy.

Your Rights Under UK GDPR

UK data protection law gives you substantial control over your personal information. You're not just passively accepting whatever we do with your data – you have real, enforceable rights.

• Access: You can request a copy of all personal data we hold about you
• Correction: If information we hold is inaccurate or incomplete, you can ask us to fix it
• Deletion: You can request deletion of your data in certain circumstances, though we may need to retain some information for legal reasons
• Restriction: You can ask us to limit how we use your data while a complaint or request is being resolved
• Portability: You can request your data in a structured, commonly used format to transfer to another provider
• Objection: You can object to processing based on legitimate interests or for direct marketing purposes
• Automated Decisions: You have rights regarding automated decision-making, though we don't currently use such systems

Data Security and Protection

We take reasonable steps to protect your information from unauthorized access, disclosure, alteration, or destruction. But let's be realistic – no online system is completely impenetrable, and we can't guarantee absolute security.

Technical Measures

We use industry-standard encryption for data transmission and storage. Our systems are regularly updated and monitored. Access to personal data is restricted to employees who need it to do their jobs, and they're trained on data protection requirements.

Physical Security

Our physical office at 53 Bloomfield Ave, Belfast BT5 5AA has controlled access and secure storage for any paper records. Though most of our data is digital, we maintain appropriate security for physical documents as well.

Your Responsibility

You play a role in security too. Keep your login credentials confidential, use strong passwords, and let us know immediately if you suspect unauthorized access to your account. Don't share your account with others.

Cookies and Tracking Technologies

Our website uses cookies – small text files stored on your device that help us provide a better experience. Some are essential for the site to function, while others help us understand how visitors use our platform.

Essential Cookies

These are necessary for basic site functionality. They remember your login status and preferences. Without these, the site simply wouldn't work properly. You can't opt out of these if you want to use our services.

Analytics Cookies

We use analytics tools to understand which pages people visit, how long they stay, and where they come from. This helps us improve our content and site structure. These cookies don't identify you personally – they just collect aggregate data.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Keep in mind that blocking essential cookies will affect how the site works for you.

International Data Transfers

We primarily store data within the United Kingdom. However, some of our service providers operate in other countries, which means your information might occasionally be processed outside the UK.

When we transfer data internationally, we ensure appropriate safeguards are in place. This might include standard contractual clauses approved by UK authorities or transfers to countries deemed to have adequate data protection laws. We don't transfer data to any country without proper protection mechanisms.

Children's Privacy

Our courses are designed for adults. We don't knowingly collect information from anyone under 16 years old. If you're under 16, please don't provide us with any personal information. If we discover we've accidentally collected data from a child, we'll delete it promptly.

If you're a parent or guardian and believe your child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We might update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify enrolled students by email and post a notice on our website.

The date at the top of this policy shows when it was last updated. We encourage you to review this policy periodically, especially before providing us with new information or enrolling in new programmes.

Complaints and Regulatory Contact

If you're unhappy with how we've handled your personal information, please contact us first so we can try to resolve the issue. If you're still not satisfied, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator.